This blog post is the first of a series dedicated to the lessons UNCDF MM4P learned in applying HCD methods introduced by Tillman Bruett in this previous post.
This post is the first of three looking at the digitization of social security benefit grants in Nepal. It provides the background of the country’s social security allowance (SSA) programme and describes how the current method of payment works.
There has been a lot of “buzz” in the past five years around how human-centered design (HCD) and customer centricity can make digital finance more inclusive.
Avez-vous déjà entendu parler de M-dorado? Le paradis du tout-numérique, ou les services financiers digitaux transforment – améliorent – le quotidien des populations, permettent de faire des affaires plus facilement et à moindre coût, imposent la transparence au grand dam de la corruption et de la mauvaise gouvernance. Sans aller vite en besogne, on peut dire que l’Afrique est en -bon- chemin pour M-dorado. Prenez le Kenya : en 2015, plus de 15 millions de compte de monnaie électronique M-Pesa actifs, plus de 58% de la population adulte a un portemonnaie électronique.
With approximately 3.4 bank branches for every 100,000 adults, Liberia is among the countries with the lowest banking penetration in the world. This penetration is set to shrink even further as commercial banks reduce their presence in the country due to severe infrastructural challenges that make traditional banking unsustainable outside the country’s capital Monrovia. Banks also face challenges linked to the aftermath of the Ebola epidemic and falling global commodity prices that have ravaged Liberia’s already fragile economy.
Understanding your customer is the key to any successful marketing venture. However, too often, products are designed with little knowledge of end users. In this blog post we describe how human-centered design and iterative testing can support DFS providers in their efforts to improve customer experience and develop products and services that are aligned with customers’ needs.
On 29 June 2016, Bank of the Lao PDR (BoL) hosted the seventh quarterly Digital Financial Services (DFS) Working Group meeting, with the support of the United Nations Capital Development Fund (UNCDF) programme Mobile Money for the Poor (MM4P) and the programme Making Access to Finance more Inclusive for Poor People (MAFIPP).
One of the biggest challenges to financial inclusion in Nepal, like in many least developed countries, is the lack of physical infrastructure linking low-income people in rural areas to digital platforms. Developing agent networks and other cash-in/cash-out points is one of the critical steps in bridging this access gap.
Eighty-three thousand customers within the first 48 hours, 650,000 after one month, over 1,000,000 in three months: MoKash is off to a great start in Uganda.
MoKash has taken off strongly, being favourably compared to its counterparts M-Shwari in Kenya (645,000 customers in the 21 days after launch) and M-Pawa in the United Republic of Tanzania (250,000 customers in the first month).
The digital financial service market in Zambia is diverse and competitive, but it faces some hurdles that must be overcome for the market to reach its full potential. As agency banking takes shape, financial service providers (FSPs) have displayed an openness to testing a number of different models. However, one of the major challenges is that providers have struggled to effectively leverage financial service data collection for effective decision-making.