Agent networks, while expanding in Zambia, continue to face daily challenges with liquidity management. Airtel Money, one of the prominent mobile money operators in Zambia, is no exception to this issue. With the support of the United Nations Capital Development Fund’s Mobile Money For the Poor programme (UNCDF MM4P), Airtel Money set out to test novel float management solutions that would enable their agents to deal with their liquidity challenges.
A small UNCDF team is driving on dirt roads for hours to get to Mwenge Tea Estate, one of the largest such estates in the country. Every now and then the team passes a small trading centre with a few signposts for mobile money agents. The nearest tea estate is a 30-minute drive away, a distance that most tea workers need to cover twice a month on foot to send some of their earnings back home, to family living in another part of the country or even abroad.
Un terme si savamment trouvé pour désigner une démarche orientée vers le consommateur dans le processus de conception de produits ou de solutions.
Le programme de l’UNCDF MM4P a expérimenté cette démarche au Sénégal, avec l’appui technique des cabinets Innate Motion et PHB Development dans le cadre du projet de digitalisation des paiements des pensions aux retraités par le Trésor Public du Sénégal.
Le secteur de la finance digitale au Bénin, largement dominé par les opérateurs de téléphonie mobile (OTM), est en pleine expansion. On comptait près de 400 000 utilisateurs actifs de services financiers numériques en 2015, selon les statistiques de la Banque Centrale des Etats de l'Afrique de l'Ouest (BCEAO), avec une nette amélioration sur la connaissance des services mobile money et une progression du taux d’activité des clients.
The digital finance sector in Benin, which is largely dominated by mobile network operators (MNOs), is expanding rapidly. There were over 400,000 active digital financial services (DFS) users in 2015, according to the Central Bank of West African States (BCEAO). This was accompanied by a noticeable improvement in awareness of mobile money services and an increase in the activity rate of clients.
Faith owns a small fruit-selling business in Uganda. Like most small business owners in Uganda, Faith started her enterprise with her own income and lacks access to finance to grow beyond the few fruit stalls she owns. She doesn’t keep full financial records and lives most of her life informally and in cash, but has started using mobile money to make payments to the truck driver that delivers the fruit to the market and to receive payments from her customers.
The Ugandan financial sector is awaiting the final changes in a regulation that will allow the banking sector to propel into Agency Banking. With Agency Banking a third party, an agent, can provide bank services outside of bank offices. Providing services through agents grant banks access to an untapped market potential; rural communities.
What is hidding behind such a savant word? Driving new behaviors into designing products or solutions starting with the consumer in mind. I was fortunate enough to have experienced the human-centered design (HCD) approach from start to end with Innate Motion, PHB Development and the national Treasury of Senegal. So what was the issue we wanted to solve?
Looking back at 2016
I have had the privilege of working with UNCDF for more than a year as the Regional Technical Specialist for one of its seminal programmes, MM4P.
In 2007, Kenya’s main telephone operator, SAFARICOM, launched Mpesa, its mobile wallet. This marked in a way the advent of digital finance services in Africa, and the continent’s first steps towards M-Dorado, DFS’ heaven. Ten years after, where is Africa on the road to M-Dorado?
There are several answers to this question …