UNCDF Video

Human-Centered Design Learnings from Zambia

Tue, 11/07/2017 - 14:54 -- anna.ferracuti

Country: 
Year: 
2017

Teaming up with design firm, 17 Triggers, UNCDF MM4P and Airtel Money Zambia adopted a human centered design (HCD) approach to investigate the perspectives of both customers and agents on Airtel’s mobile money service and solve liquidity issues. This video follows Airtel’s journey to co-create solutions with their mobile money agents, to help them improve their float management and serve customers better. As a result of this co-creation journey two concepts were selected and are now ready to scale.